Question 1

How does sendbox work?

Accepted Answer

sendbox is a Cyprus-based shipping service for door-to-door international express shipping. Enter your origin, destination and package details to get an instant price, then book and pay online. We arrange pickup from your door, help with customs paperwork, and you can track your parcel all the way to delivery.

Question 2

Do I need an account to get quotes?

Accepted Answer

No, you can get instant shipping quotes without creating an account. However, creating a free account allows you to save quotes, track bookings, and access your shipping history.

Question 3

Which countries do you ship to?

Accepted Answer

We ship to and from Cyprus and more than 220 countries and territories worldwide through our global express courier network, across Europe, Asia, the Americas, Africa and Oceania. Enter your destination in the quote form to see the available services.

Question 4

How much does sendbox charge?

Accepted Answer

The price in your quote is the price you pay for the shipment, including our service fee and any applicable VAT. There are no hidden fees. Import duties and taxes at the destination are separate and depend on the destination country's rules.

Question 5

Why book with sendbox?

Accepted Answer

You get an instant online price, simple online booking and payment, pickup arranged from your door, help with customs paperwork (including post-Brexit UK and other non-EU shipments), and a local team in Cyprus you can call or email if anything needs attention.

Question 6

What payment methods do you accept?

Accepted Answer

We accept major credit cards, debit cards, and other secure payment methods through our payment processor. All transactions are encrypted and secure.

Question 7

How long does international shipping take?

Accepted Answer

With International Express, deliveries within Europe typically take 1-3 business days and usually 2-5 business days to most other destinations. International Economy is a lower-cost option that usually takes a few days longer. Each quote shows the estimated transit time for that service.

Question 8

Can I track my shipment?

Accepted Answer

Yes! Once your shipment is booked, you'll receive a tracking number. You can follow your parcel with live tracking in real time through your sendbox account.

Question 9

What happens if my package is delayed or lost?

Accepted Answer

The carrier's standard liability limits apply to every shipment; declare a higher value for more cover. If your parcel is delayed, lost or damaged, contact our support team in Cyprus. We'll follow it up for you and help you with any eligible claim.

Question 10

Do you offer insurance for high-value items?

Accepted Answer

The carrier's standard liability limits apply to every shipment; declare a higher value for more cover. For high-value items, we also recommend adding insurance when you book.

Question 11

Who handles customs clearance?

Accepted Answer

Your shipment is cleared through customs at the destination as part of the express service. When you book, our team helps you prepare the commercial invoice and customs documents, including for post-Brexit UK and other non-EU shipments.

Question 12

Will I have to pay customs duties?

Accepted Answer

Customs duties and taxes are determined by the destination country's regulations and the value of your shipment. These fees are typically paid by the recipient unless you arrange otherwise.

Question 13

What items cannot be shipped?

Accepted Answer

Prohibited items include dangerous goods, illegal substances, weapons and other restricted materials. The carrier and destination countries also have their own restrictions. Check our Prohibited Items page for details, or ask our team before you book.

Question 14

Do I need to include a commercial invoice?

Accepted Answer

Yes, all international shipments require a commercial invoice for customs clearance. The invoice should detail item descriptions, values, quantities, HS codes, and country of origin.

Question 15

How do I create an account?

Accepted Answer

Click the 'Sign In' button in the navigation menu and choose 'Sign Up'. Enter your email and create a password. You'll receive a confirmation email to verify your account.

Question 16

Can I modify or cancel a booking?

Accepted Answer

Once a shipment is booked and the label is generated, changes are limited. Contact our support team as soon as possible if you need to make changes. Cancellation options depend on whether the parcel has already been collected.

Question 17

Where can I view my past shipments?

Accepted Answer

All your bookings and quotes are saved in your account. Navigate to 'My Bookings' from the user menu to view your shipping history, tracking information, and saved quotes.

Question 18

Do you offer business accounts?

Accepted Answer

Yes! Businesses and online sellers shipping regularly can get tailored pricing and dedicated support from our Cyprus team. Contact us to discuss a business account.

Question 19

Can I get API access for my e-commerce store?

Accepted Answer

We're developing API integration for e-commerce platforms. Join our waitlist to be notified when API access becomes available.

Question 20

Is there a minimum or maximum shipment size?

Accepted Answer

International Express and Economy typically accept packages up to 68 kg each. Heavier or palletised shipments can be quoted as Express Freight, or through our air cargo and sea freight services. Enter your package dimensions to see available options.

Frequently Asked Questions

Getting Started

Pricing & Payments

Shipping & Delivery

Customs & Regulations

Account & Bookings

Business & Volume

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