Privacy Policy

    Your privacy is important to us. Learn how we protect your personal data in compliance with GDPR and Cyprus data protection laws.

    Last Updated: January 2025

    Contents

    1. Introduction

    Shoham Logistics Ltd, with registered address at 77 Franklin Roosevelt Avenue, 3011, Limassol, Cyprus, acts as the data controller for personal data processed through our platform ("sendbox").

    We process personal data in accordance with the General Data Protection Regulation (GDPR) and the Cyprus Data Protection Law (Law 125(I)/2018).

    2. Information We Collect

    We collect personal information you voluntarily provide when using our website and services:

    Identity Data

    Name, username, password

    Contact Data

    Email address, phone number, shipping and billing addresses

    Transaction Data

    Details of shipments booked via our platform

    Payment Information

    Processed securely through third-party payment providers (not stored directly by us)

    Technical Data

    IP address, browser type, device information

    Usage Data

    Pages visited, features used, interaction patterns

    3. How We Use Your Data

    • Provide and manage our online shipping quote and booking services
    • Process bookings and facilitate courier services
    • Process payments securely through third-party providers
    • Communicate about bookings and service updates
    • Improve website functionality and user experience
    • Comply with legal obligations and prevent fraud

    4. Legal Basis for Processing

    Contract Performance

    Processing necessary to fulfill our shipping services

    Consent

    For marketing communications and non-essential cookies

    Legitimate Interests

    Fraud prevention, service improvement, and analytics

    Legal Obligation

    Tax compliance and regulatory requirements

    5. Data Sharing and Transfers

    Personal data may be shared with courier companies, payment processors, service providers, and legal authorities under strict confidentiality agreements.

    6. Data Security

    We implement appropriate technical and organizational measures to protect your personal data including encryption (HTTPS/SSL), secure protocols, access controls, and regular security assessments.

    7. Data Retention

    Active Account Data

    Retained for the duration of your relationship with us

    Transaction Records

    Typically retained for 7 years to comply with Cyprus tax laws

    Marketing Data

    Retained until you withdraw consent

    8. Your Rights

    Right of Access

    Right to Rectification

    Right to Erasure

    Right to Restrict Processing

    Right to Data Portability

    Right to Object

    Right to Withdraw Consent

    Right to Lodge a Complaint

    9. Cookies and Tracking Technologies

    We use cookies and similar tracking technologies to enhance your experience, analyze website usage, and improve our services.

    10. Children's Privacy

    Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children.

    11. Changes to This Policy

    We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.

    12. Contact Us

    Shoham Logistics Ltd

    77 Franklin Roosevelt Avenue, 3011, Limassol, Cyprus

    Email: support@cypruscourer.com